Employment Type: Permanent
Salary: Up to £35,000 per annum
Department: Islamic Banking
Location: Tooting, London
Working Pattern: Office-based, 5 days per week
About the Role
We are looking for a motivated and customer-focused Relationship Support Officer (RSO) to join our Islamic Banking team at our Tooting branch.
The Relationship Support Officer will support the Relationship & Branch Manager in delivering an excellent standard of customer service, client onboarding, AML/KYC compliance, branch operations and administrative support.
This is a varied, customer-facing role that will involve working closely with customers and internal teams to ensure requests are handled efficiently, accurately and in line with regulatory and internal requirements.
Key Responsibilities
Customer & Relationship Support
Act as a first point of contact for customer enquiries by telephone, email and face-to-face.
Deliver a high standard of customer service and ensure customer requests are resolved promptly.
Support the Relationship & Branch Manager with customer meetings, follow-ups and correspondence.
Build positive and professional relationships with new and existing customers.
Branch Operations & KYC/AML
Process cash deposits and withdrawals in accordance with established procedures.
Support day-to-day branch operational controls and processes.
Process new customer onboarding requests.
Complete AML, KYC and Customer Due Diligence requirements for new and existing customers.
Ensure customer information and documentation are maintained accurately and securely.
Locker Operations
Administer locker opening, renewals, closures and customer access procedures.
Ensure locker-related activities are carried out in accordance with policies and procedures.
Credit Administration Support
Assist the Relationship & Branch Manager with credit administration activities.
Gather and upload customer and facility documentation onto relevant systems.
Liaise with Credit Administration, Operations and other internal teams regarding documentation and processing requirements.
Track documentation and approvals and maintain accurate records.
Reporting & Administration
Assist with the preparation of branch management information and reports.
Produce periodic reports and management information as required.
Work proactively with Branch Operations, Credit and other internal functions to support customer requirements.
About You
The successful candidate will ideally have:
A minimum of 2 years' experience in banking or branch operations.
A degree-level qualification.
An understanding of AML, KYC and Customer Due Diligence requirements.
Knowledge of branch operations and banking procedures.
Strong customer service and client-facing skills.
Excellent administrative and organisational skills.
The ability to manage multiple priorities and meet deadlines.
Strong communication and coordination skills.
Proficiency in Microsoft Office and experience using banking systems.
Key Attributes
We are looking for someone who is:
Collaborative and team-oriented
Resilient and adaptable
Detail-oriented and organised
Professional and customer-focused
Productive and proactive
Flexible and motivated
Regulatory & Conduct Responsibilities
You will be expected to maintain high standards of professional conduct and comply with applicable regulatory requirements, including FCA and PRA Conduct Rules.
The role does not involve providing regulated financial advice or independently dealing with or approving regulated financial products. All activities must be carried out within the scope of the role and applicable regulatory requirements.
Why Join Us?
This is an excellent opportunity for an experienced banking professional to develop their career within Islamic Banking, working in a customer-focused branch environment with exposure to relationship management, branch operations, compliance and credit administration.
Apply now to take the next step in your banking career and become an integral part of our Tooting branch team
Salary description
£30000.00 - £35000.00 per year