Job Title: Customer Service Representative
Duration: 12 months
Location: Manchester/Hybrid (four days per week in the office)
Salary: £31500 per annum
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you ready to jump into a rewarding career in the banking sector? We are searching for enthusiastic and dedicated Customer Service Representatives to join our dynamic team! If you thrive in a fast-paced environment and have a passion for helping clients, we want to hear from you!
Your Role:
As a Customer Service Representative, you will be the primary point of contact for our valued shareholders. You’ll engage with clients through various channels, including phone, email, web chat, and written correspondence. This role is primarily phone-based, combining live client interaction with independent case investigation.
Key Responsibilities:
- Deliver top-notch service while managing client conversations with confidence.
- Execute telephone trades accurately and efficiently, adhering to client instructions and regulatory requirements.
- Handle a range of shareholder queries, providing clear and confident technical support.
- Investigate discrepancies on shareholder accounts, using sound judgment and attention to detail.
- Drive first-point-of-contact resolution, taking ownership until issues are fully resolved.
- Proactively manage daily open cases to ensure timely follow-up and excellent client experience.
- Maintain accountability for the quality and accuracy of all work, measured against productivity and client outcomes.
- Adapt quickly to various processes and service expectations across multiple management companies.
- Identify opportunities for service improvement, efficiency, and enhanced client experience.
What We’re Looking For:
- Experience in a client service or contact centre environment is essential.
- Ability to thrive in a performance-driven, regulated environment.
- Comfort in managing workload under pressure, making informed decisions.
- Strong written and verbal communication skills across multiple channels.
- Educated to secondary school level or equivalent experience.
Why Join Us?
- Competitive Salary: Enjoy a rewarding compensation package.
- Hybrid Working: Embrace the flexibility of hybrid working to maintain a great work-life balance.
- Career Growth: Opportunities for professional development and career advancement.
- Supportive Team: Work within a collaborative and encouraging environment.
- Great Perks: Enjoy a variety of employee benefits designed to enhance your work experience.
If you are ready to take the next step in your career and become an integral part of our team, apply today! We can’t wait to meet you and see the value you will bring to our organization.
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV.
Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.