Client Details
The company is a reputable organisation within the financial services industry, offering specialised support and solutions to its clients. As a medium-sized business, it values precision and reliability in its operations, ensuring clients receive exceptional service.
Description
Managing a busy pre-offer pipeline of applications.
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Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately.
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Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria.
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Remaining compliant with all applicable regulatory guidelines.
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Developing and maintaining key relationships with internal and external customers.
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Answering internal and external customer queries, with the key objective of first-time resolution.
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Meeting key performance indicators and service levels by working to agreed objectives and deliverables.
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Identifying potential issues and suggesting suitable solutions or process improvements.Profile
Customer service experience
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An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.
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Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.
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Meticulous attention to detail.Job Offer
High-quality working environment.
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Hybrid working.
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30 days' holiday, plus UK bank holidays.
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Private health cash reimbursement plan.
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Employer pension contribution.
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Salary-sacrifice pension scheme, saving marginal rate on contributions.
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Salary-sacrifice nursery voucher scheme, as above.
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Employee assistance programme
Salary description
£25000.00 - £25000.00 per year