IT Infrastructure Specialist
📍 Location: Teesside International Airport
📄 Full-time | Permanent
🏢 Willis Aviation Services Limited (WASL)
About the Role
Willis Aviation Services Limited is seeking an experienced and proactive IT Infrastructure Specialist to join our growing team.
This is a hands-on, technically diverse role responsible for the development, operation and maintenance of our core IT infrastructure. You will support and enhance enterprise-wide systems including servers, networks, telecommunications and end-user devices, ensuring secure, reliable and high-performing technology services across the business.
You will play a key role in implementing new systems, upgrading existing infrastructure, managing projects, supporting helpdesk escalations, and strengthening enterprise-level security. This role requires someone who keeps up to date with emerging technologies and can confidently articulate the value of IT solutions to the wider business.
Key Responsibilities
- Plan, manage and deliver IT projects, policies and technical initiatives
- Install, configure and maintain enterprise network systems, hardware, software and peripherals
- Monitor and optimise Data Centre and Microsoft Azure operations to ensure maximum uptime
- Perform network and system administration duties
- Provide technical support, troubleshooting and escalation management
- Respond to helpdesk tickets, calls and email support requests in a timely manner
- Develop and maintain network security, data integrity and system security procedures
- Collaborate with vendors, suppliers and internal stakeholders
- Manage IT asset inventory and hardware lifecycle
- Prepare and deploy computer systems across the organisation
- Deliver technical guidance and knowledge transfer within the IT team
- Produce and maintain documentation for systems, processes and procedures
- Provide occasional travel support, including inter-site and potential international travel
- Support after-hours or weekend work where business needs require
About You
We are looking for a technically capable, solutions-focused professional who thrives in a dynamic operational environment.
You will demonstrate:
- Strong communication skills – comfortable engaging both technical and non-technical stakeholders
- Excellent organisational and multi-tasking ability
- High accountability and professional conduct
- Advanced problem-solving and analytical capability
- Ability to prioritise effectively and work independently or collaboratively
- A proactive and adaptable approach
Technical Experience Required
- Extensive experience with Microsoft operating systems and Microsoft Office Suite
- Strong knowledge of Microsoft Azure cloud platform
- Solid understanding of networking standards, protocols, security and performance optimisation
- Experience with virtualisation technologies (VMware and Microsoft Hyper-V)
- Enterprise infrastructure and systems administration experience
Additional Information
- Full driving licence required (equipment transportation between sites may be necessary)
- All appointments are subject to pre-employment checks including references and a DBS check
Why Join Willis Aviation Services Limited?
WASL is a leading aviation services provider operating at Teesside International Airport. As our operations continue to grow, so does our need for robust, secure and innovative IT infrastructure.
This is an opportunity to take ownership of critical systems within a forward-thinking aviation organisation, where your expertise will directly support operational excellence and business growth.