Location: Bridgwater
Salary: £29,500 per annum
Hours: Full Time | Permanent
Are you an organised, customer-focused professional with experience in customer service, sales support or account coordination? We're recruiting for an Internal Sales Coordinator to join a successful manufacturing business where you'll play a key role in delivering exceptional customer service, supporting customer accounts and ensuring products are delivered on time, every time.
Working closely with customers and internal departments, you'll be responsible for coordinating orders, managing customer expectations, supporting forecasting activities and helping drive continuous improvements across the business.
Key Responsibilities
Customer Service & Account Management
Build and maintain strong relationships with customers, delivering a consistently high level of service.
Respond promptly to customer enquiries via telephone and email.
Process customer orders accurately to support On Time In Full (OTIF) delivery.
Keep customers informed of any supply, stock or delivery issues and work collaboratively to find solutions.
Maintain accurate customer records and documentation within internal systems.
Assist with customer reports, account reviews and service updates.
Support the Account Management team during customer meetings when required.
Planning & Operational Support
Support production planning based on customer forecasts and demand.
Monitor customer stock levels and help manage aged stock.
Identify opportunities to sell existing and aged stock to maximise commercial opportunities.
Liaise with Production, Planning, Logistics and Warehouse teams to ensure customer requirements are met.
Support New Product Development (NPD) launches and product changes.
Escalate operational or customer service risks where appropriate.
Complaint Resolution & Continuous Improvement
Log and manage customer complaints, ensuring they are communicated internally.
Work alongside the Quality team to investigate issues and implement corrective actions.
Contribute to continuous improvement initiatives to enhance customer service and operational performance.
Take a proactive, solution-focused approach to resolving customer challenges.
Business Development Support
Support the sales team in developing existing customer relationships.
Qualify and coordinate new business enquiries.
Maintain awareness of market trends, customer activity and commercial opportunities.
About You
We're looking for someone who is:
Experienced in a customer service, sales support or customer-facing role (minimum two years preferred).
An excellent communicator with strong relationship-building skills.
Highly organised with excellent attention to detail.
Able to prioritise workload and work effectively in a fast-paced environment.
Confident using Microsoft Office, particularly Excel.
A proactive problem solver who enjoys working collaboratively across multiple departments.
Customer-focused with a positive and professional attitude.
Desirable Experience
Manufacturing or FMCG experience.
Order processing or stock management systems.
Forecasting, supply chain or inventory management.
Supporting customer projects or new product launches.
What's on Offer
£29,500 annual salary
Monday to Thursday: 8:30am – 5:00pm
Friday: 8:30am – 3:45pm
24 days holiday plus Bank Holidays
Pension Scheme (3% employer contribution, 5% employee contribution)
Life Assurance
Company Sick Pay (after qualifying period)
Onsite Occupational Health Nurse
Medicash Health Care Cash Plan
Retail Discounts through Medicash
Grocery Aid
Cycle to Work Scheme
Free eye test
Subsidised vending machines
Free onsite parking
If you're looking for a varied role where you can make a real impact, develop your career and become part of a collaborative and supportive team, we'd love to hear from you. Apply today to find out more. Contact Sophie Blower Interaction Recruitment Taunton (phone number removed)
Allocation Number INDTB
Salary description
£29000.00 - £29500.00 per year