Key Responsibilities
* Manage daily customer enquiries, primarily from the UK and France, via phone and email
* Support the sales team by preparing accurate quotations for spare parts, service visits, and maintenance packages
* Process customer orders, ensuring accuracy in pricing, lead times, and part identification
* Liaise with the supply chain team to confirm product availability, pricing, and delivery schedules
* Coordinate the dispatch of goods, including preparation of basic export documentation for EU and international shipments
* Maintain up-to-date customer records, order histories, and CRM data
* Assist the service department with scheduling, parts allocation, and follow-up communication
* Provide aftersales support, including order updates, tracking details, and issue resolution
* Collaborate closely with internal teams to ensure efficient workflows and a high level of customer satisfaction
* Support general administrative functions within the sales office
Skills & Experience Required
* Fluency in both English and French (written and spoken)
* Previous experience in a busy sales office, ideally within spare parts, engineering, machinery, or technical products
* Strong knowledge of quotation preparation, order processing, and customer service practices
* Familiarity with basic export procedures, including commercial invoices, packing lists, and Incoterms
* Excellent communication skills with a confident and professional telephone manner
* Strong attention to detail and the ability to manage multiple priorities effectively
* Proficient IT skills, including experience with CRM systems, Microsoft Office, and email platforms
* A proactive, organised, and customer-focused mindset
Salary description
£28000.00 - £28000.00 per year