The successful candidate must have a FULL UK Drivers License.
Important to note
Hours: 7:00 - 19:00 & 19:00 - 7:00
Shift Pattern: 4 on - 4 off
Location: E14, Canary Wharf
Salary per hour: £14.48
Contract: 42 hpw average/permanent
What you'll be doing
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Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner.
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Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
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Aid the smooth running of the various different operations around the site, according to SOP’s.
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Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.
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Work between all the operations on the development, including the private cinema.
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As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd.
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Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions.
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Provide support and shift cover for valet and concierge functions when necessary.
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Liaise with Concierge at all times on requests for vehicles.
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Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each.
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Locating vehicles and delivering to allocated point when requested by the resident.
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Vehicles are met on access road and shown to holding area or moved off site – not to allow any external parking on the access road.
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Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
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Ensure all vehicles parked are assessed for previous damage.
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Keep accurate records of all movement of vehicles and update all residents’ details as supplied by the Estate Office.
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Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility.
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Liaise with day/night security staff regarding any potential/real security issues.
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Ensure that all firefighting apparatus is accounted for and maintained.
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Correct reporting of any cleaning or maintenance issues around the Estate.
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Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager.
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Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
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Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
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All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager.
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Meeting and Greeting all residents, guests and clients around the estate.
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Working with all staff to ensure there is a good security presence at all times.
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Ensure any unusual behavior noted is followed up, calling the police if necessary.
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Communicate with control regularly and ensure there is a quick response to any incident.
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To include building rounds & PES patrols of the site, in the daily tasks.
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Correct reporting of any incidents and archiving of all onsite records, including police liaison.
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Liaise with valet to inform of any vehicles that may need parking in the car park.
Please note: a full job description will be provided once shortlisted for the role.
What you'll need to be successful
Proven experience in front of house/customer service or relevant role is an advantage.
Previous security experience.
Full UK Drivers License.
What now?
Very simply - Apply!
Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
Not what you’re looking for?
Check out our careers page.
Ballymore operate as an equal opportunities' employer
Salary description
£14.25 - £14.25 per hour