Location: Northamptonshire - Corby and Kettering
Contract: Temporary
Hours: Full-time
Duration: Ongoing
*This role is site based 5 days a week*
We are currently recruiting for an experienced Housing Officer to join a local authority housing team based Northampton.
This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service.
The Role
As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies.
Your responsibilities will include:
* Managing a designated patch of properties and tenancies.
* Providing advice and support to tenants on a range of housing matters.
* Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues.
* Carrying out tenancy visits, inspections and estate management activities.
* Taking appropriate action in relation to rent arrears and tenancy enforcement.
* Working closely with tenants to prevent tenancy failure and homelessness.
* Investigating complaints and responding to customer enquiries.
* Liaising with internal teams, contractors and external agencies.
* Identifying safeguarding concerns and making appropriate referrals.
* Maintaining accurate and up-to-date case records.
* Taking appropriate enforcement action where required.
* Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes.
About You
The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment.
You will have:
* Previous experience working as a Housing Officer or in a similar housing management role.
* Good knowledge of tenancy management and housing legislation.
* Experience dealing with anti-social behaviour, tenancy breaches and rent arrears.
* Excellent communication and interpersonal skills.
* The ability to manage a varied caseload effectively.
* Experience working with vulnerable residents and complex cases.
* Strong organisational and administrative skills.
* The ability to work independently while contributing effectively to a wider team.
* A professional, customer-focused and solution-driven approach.
* The ability to handle difficult conversations and challenging situations confidently.
Why Apply?
This is a great opportunity to secure a role within an established housing service in Northampton, offering the chance to develop your housing management experience while making a positive difference to residents.
If you feel you meet the above criteria for a Housing Officer please apply within, more information contact the below details
Salary description
£30.00 - £32.00 per hour