You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable.
This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work. We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services.
This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents’ homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs.
DUTIES AND RESPONSIBILITIES INCLUDE:
Conducting new tenancy sign-ups and customer needs assessments.
Supporting the handover of regeneration properties.
Managing resident enquiries, cases and housing-related issues through to resolution.
Investigating and resolving complaints, ensuring appropriate actions are completed.
Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services.
Organising and delivering estate events and resident engagement activities.
Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams.
Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided.
Working collaboratively with internal departments and external partners to resolve complex issues.
Managing competing priorities while maintaining a high standard of customer service.
ESSENTIAL REQUIREMENTS INCLUDE:
An experienced Housing Officer with a strong understanding of housing management and tenancy services.
You are likely to have experience in:
Tenancy management and housing services.
Neighbourhood management.
Managing a varied housing caseload.
Dealing with resident enquiries and complaints.
Customer engagement and community-based housing services.
Working collaboratively with different teams to resolve issues.
Managing projects and taking ownership of cases from start to finish.
You will be a confident communicator who can build positive relationships with residents and colleagues.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email
Salary description
£23.30 - £23.30 per hour