Wednesbury
£35,000 – £45,000 depending on experience
Permanent | Full Time | On-site
Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business?
We’re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support.
It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.
The role
You’ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team.
Your responsibilities will include:
Managing and coordinating the day-to-day customer service function
Overseeing sales order processing and ensuring customer requirements are handled efficiently
Acting as a key point of contact for customer service queries and issues
Managing and supporting a Customer Service Coordinator
Maintaining effective office systems, processes and procedures
Providing administrative support to the senior leadership team
Working closely with internal departments to resolve issues and improve the customer experience
Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives
Liaising with the People team regarding starters, leavers and employee-related processes
Supporting Health & Safety activity, compliance and training
Coordinating suppliers and external service providers
Supporting building, facilities, utilities and security requirements
Identifying opportunities to improve processes and ways of working across the function
About you
We’re looking for someone who is organised, proactive and comfortable juggling a varied workload.
You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager.
You’ll ideally bring:
Previous experience managing a customer service, sales office or administrative function
Experience within a manufacturing, engineering, distribution or similarly fast-paced environment
Strong organisational and multitasking skills
Excellent communication and relationship-building ability
Experience managing or supervising others
Confidence dealing with customers and resolving issues
Good commercial awareness and attention to detail
Strong Microsoft Office skills
A practical, solutions-focused approach
The confidence to work with colleagues at all levels of the business
This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business.
If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you
Salary description
£35000.00 - £45000.00 per year