Customer Service Manager

Customer Service Manager

Wednesbury
£35,000 – £45,000 depending on experience
Permanent | Full Time | On-site

Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business?

We’re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support.

It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.

The role

You’ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team.

Your responsibilities will include:

Managing and coordinating the day-to-day customer service function

Overseeing sales order processing and ensuring customer requirements are handled efficiently

Acting as a key point of contact for customer service queries and issues

Managing and supporting a Customer Service Coordinator

Maintaining effective office systems, processes and procedures

Providing administrative support to the senior leadership team

Working closely with internal departments to resolve issues and improve the customer experience

Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives

Liaising with the People team regarding starters, leavers and employee-related processes

Supporting Health & Safety activity, compliance and training

Coordinating suppliers and external service providers

Supporting building, facilities, utilities and security requirements

Identifying opportunities to improve processes and ways of working across the function

About you

We’re looking for someone who is organised, proactive and comfortable juggling a varied workload.

You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager.

You’ll ideally bring:

Previous experience managing a customer service, sales office or administrative function

Experience within a manufacturing, engineering, distribution or similarly fast-paced environment

Strong organisational and multitasking skills

Excellent communication and relationship-building ability

Experience managing or supervising others

Confidence dealing with customers and resolving issues

Good commercial awareness and attention to detail

Strong Microsoft Office skills

A practical, solutions-focused approach

The confidence to work with colleagues at all levels of the business

This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business.

If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you