Are you highly organised, customer-focused, and looking for a varied role within a busy branch environment?
We're seeking a proactive Branch Administrator at our Sutterton Branch to support our Branch Manager and wider team, helping to ensure the smooth day-to-day running of the branch.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent administrative support and customer service.
As Branch Administrator, you'll play a key role in supporting branch operations by:
- Providing comprehensive administrative and PA support to the Branch Manager and wider team.
- Acting as the first point of contact for customers, handling enquiries professionally in person, over the phone, and via email.
- Managing incoming calls and maintaining the branch switchboard.
- Processing invoices, delivery notes, quotations, delivery tickets, and other branch documentation.
- Carrying out daily cashiering duties and liaising with Head Office.
- Maintaining accurate records, filing systems, and confidential information.
- Updating and managing sales databases and branch records.
- Supporting the sales team during events, exhibitions, and trade shows.
- Assisting with stock administration, including monthly checks of domestic items.
- Coordinating communication across the branch to ensure efficient operations.
- Delivering a consistently high standard of customer service and professionalism.
We're looking for someone who is:
- An excellent communicator with a confident and professional telephone manner.
- Comfortable building relationships with customers, colleagues, and stakeholders at all levels.
- Highly organised with strong time management and multitasking skills.
- Accurate and detail-oriented, particularly when handling data and financial information.
- Trustworthy and discreet when dealing with confidential matters.
- Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint.
- Self-motivated, adaptable, and able to work using their own initiative.
- Friendly, approachable, and committed to working as part of a team.
- Professional in appearance and committed to delivering outstanding customer service.
This is an excellent opportunity to become part of a well-established business where you'll play a central role in supporting branch success. You'll enjoy a varied and rewarding position, working closely with colleagues across the business and contributing to a positive customer experience every day.
Additional Information:
Start Date: Immediate, but subject to successful candidates notice period
Location: Sutterton, Lincolnshire PE20 2ET
Hours: 40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch)
Contract: Permanent, Full time, Salaried
Salary: £Competitive, dependent upon experience, plus bonus
Rewards: We are offering a competitive salary, as well as 32-days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme..