Jobs in Downley

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying?

This is your chance.

As a Supervisor (Internally known as ‘Expert’), you’ll create what we call the Feel-Good Experience: our way of making customers feel amazing. And that’s exactly what you'll master. You'll have deep product knowledge and the Feel-Good Experience down to an art. At this point, you're beyond doing your job - you're helping others get better at theirs too.

Your responsibilities

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Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.

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Win at sales and bring others with you - do great at your own targets while setting the example for your team members.

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Be the problem-solver customers and colleagues trust - handle complex questions and situations with confidence, while keeping the boutique running smoothly.

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Represent Rituals - follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

This is perfect for you if…

You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel-Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You’re available to work during opening hours, which include evenings and weekends.

Your benefits with us

As you already know, we have some pretty good perks at Rituals.

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Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.

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Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.

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Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).

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All the growth opportunities. Think Expert Community Programmes, Sales, Service & KPI training, our learning platform, and coaching on the job