Jobs in Dilham

A IT support company has need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region.

KEY DUTIES

* Provide technical support; answering support queries via phone, email & self service

* Supporting users via remote assistance, providing a high level of resolution at first contact

* To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)

* To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected

* Respond to requests from users and help them resolve hardware or software requirements

* Support users in the use of IT equipment by providing necessary guidance and advice

* To escalate more complex calls having captured all relevant information in the ticket

CANDIDATE REQUIREMENTS

* Independent skills

* Team work skills

* Organisational skills

* Good written and oral communication skills

* Self-Motivated