Location: London
Rate: £28-30
Contract: Temporary
Recruitment Partner: Hyperion Partners
Hyperion Partners are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team on a temporary basis.
This is an excellent opportunity for a housing professional who is passionate about delivering outstanding resident services, managing tenancies effectively, and contributing to the creation of safe, sustainable communities.
The Role
As a Housing Officer, you will be responsible for managing a designated patch of properties and delivering a comprehensive housing management service. You will act as the primary point of contact for residents, ensuring tenancy-related matters are handled professionally and efficiently.
Key Responsibilities
* Manage a portfolio of residential tenancies.
* Conduct tenancy sign-ups, reviews, audits, successions, assignments, and mutual exchanges.
* Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches.
* Support residents to sustain their tenancies and access relevant support services.
* Carry out estate inspections and identify opportunities for service improvement.
* Work collaboratively with internal teams, contractors, and external agencies.
* Manage low-level rent arrears and support income recovery initiatives.
* Respond to resident enquiries and complaints in a timely and customer-focused manner.
* Maintain accurate records and case management notes.
About You
* Previous experience working as a Housing Officer or within a housing management environment.
* Strong understanding of housing legislation, tenancy management, and ASB processes.
* Excellent communication and stakeholder management skills.
* Ability to manage a diverse caseload and work independently.
* Strong problem-solving and conflict-resolution abilities.
* Experience using housing management systems and Microsoft Office.
* Full UK driving licence and access to a vehicle is desirable.
Why Apply?
* Opportunity to work with a well-established social housing provider.
* Competitive hourly rate.
* Immediate start available.
* Flexible temporary contract with potential for extension.
* Dedicated support from the specialist Housing team at Hyperion Partners.
If you are an experienced Housing Officer looking for your next contract opportunity, we'd love to hear from you
Salary description
£28.00 - £32.00 per hour