Service Advisor Role
Overview
Our Service Advisor is responsible for assisting customers with their service needs, explaining repair processes, and ensuring a smooth service experience from check-in to completion. They communicate between customers and technicians while maintaining high customer satisfaction.
Key Responsibilities
Greet customers and assess their service or repair needs
Listen carefully to customer concerns and document issues accurately
Provide estimates for repairs, parts, and labour costs
Schedule service appointments and manage workflow
Communicate repair updates and timelines to customers
Coordinate with technicians to ensure proper diagnosis and repair
Upsell additional services or maintenance when appropriate
Handle customer complaints and resolve issues professionally
Process invoices, payments, and maintain service records
Required Skills & Qualifications
Strong communication and customer service skills
Basic technical knowledge (especially for automotive roles)
Problem-solving and conflict resolution abilities
Sales skills for recommending services
Organizational and multitasking skills
Familiarity with service management software
Work Environment
Typically works in service centres, dealerships, or repair shops
Regular interaction with customers and technicians
May require standing, walking, and occasional weekend work
Key Performance Indicators (KPIs)
Customer satisfaction scores
Service sales and upsell performance
Efficiency in handling service orders
Customer retention and repeat business
Career Path
Please send your CV to us as soon as possible and we will call you with more information
Salary description
£27000.00 - £30000.00 per year