£16.21 per hour
Manchester City Centre
Hybrid working
On-going temp role
Full-time (37 hours per week)
Office Angels are recruiting for an Administration Team Leader for a regulatory body whose head office is based in Manchester City Centre. The purpose of this role is to lead and support a team of administrators, ensuring KPI's and SLA's are being met and monitoring individual's performance. The ideal candidate will have strong managerial and administration experience.
This vacancy is temporary, guaranteed until the end of 2026, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period.
This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees.
Key Responsibilities:
Lead, manage and deploy a team of administrators, ensuring colleagues understand their responsibilities and deliver against agreed KPIs and SLAs
Provide regular coaching, support and feedback to improve individual and team performance
Identify and develop talent within the team, supporting colleagues to reach their full potential
Monitor team performance, analyse operational data and take ownership of team outputs and service delivery
Produce regular management information and performance reports for a range of stakeholders
Identify, manage and escalate operational risks and concerns where appropriate
Promote a culture of continuous improvement, encouraging teams to challenge existing processes and suggest better ways of working
Resolve operational queries and issues promptly and effectively
Work collaboratively with managers and stakeholders to ensure a seamless and high-quality customer service experience
Support the effective handling of complaints and sensitive casework
Contribute to the development, documentation and embedding of administrative processes and best practice
Person Specification:
Excellent verbal and written English (essential)
Experience managing and developing teams within a high-volume, fast-paced customer service or administrative environment
Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential)
Excellent organisational skills (essential)
Experience delivering projects and achieving operational targets within established policies and procedures (essential)
Basic understanding of safeguarding (desirable)
Experience of managing own caseload (desirable)
Benefits:
Weekly pay
Hybrid working
Accrue the weekly equivalent of 40 days holiday after 12 weeks
If you are interested, please apply or email your CV to (url removed). If you have a question about the role, feel free to give the office a call on (phone number removed)!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Salary description
£16.21 - £16.21 per hour