Monday – Friday – 9AM-3PM
£18,975
Wigan
Permanent
The Role
You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible
Be a source of support for all customers and strive to deliver solutions to customer issues
Answer calls and emails promptly and in a professional and courteous manner at all times.
Follow the department escalation process for the escalation of calls and emails.
Work to Key Performance Indicators set to ensure personal, team and department targets are met
Complete paperwork relating to all communications promptly and accurately
The Candidate
Minimum 1 years’ experience in telephony or customer service experience
Outstanding telephone manner.
Well-developed written communication skills
Excellent interpersonal skills
Ability to remain calm under pressure
Ability to work as part of a team and on own initiative.
Attention to detail and accuracy.
Excellent administration skills
Knowledge of word and excel, email and general computer systems
PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.
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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />
Many Thanks
Salary description
£18975.00 - £18975.00 per year