Job description:
Join our busy repairs and maintenance team as a Repairs Planner, where you'll be at the heart of service delivery ensuring efficient scheduling and high-quality customer service.
Location: Croydon
Pay Rate: £13.43 P/h PAYE // £17.84 Umbrella
Hours: Mon - Fri 08:00-17:00
About the role:
We are looking for an experienced Repairs Planner / Scheduler to join our busy repairs and maintenance team. You will be responsible for planning and scheduling responsive and planned maintenance works, ensuring operatives' diaries are efficiently managed and repairs are completed within agreed service levels.
This is a key role that sits at the heart of service delivery, requiring strong organisational skills, excellent communication, and the ability to work in a fast-paced environment.
Key Responsibilities:
Schedule and manage day-to-day reactive and planned repairs
Allocate jobs to in-house operatives and/or subcontractors
Manage and optimise operatives' diaries to maximise productivity
Monitor job progress and ensure works are completed within SLA
Liaise with residents, operatives, contractors, and supervisors
Rebook and reschedule appointments where necessary
Update repairs systems accurately and in real time
Support the wider repairs team to deliver a high-quality customer service
What We're Looking For:
Previous experience as a Repairs Planner, Scheduler, or Works Coordinator
Experience within housing, property, maintenance, or repairs environments
Strong organisational and time-management skills
Confident communicator with a customer-focused approach
Ability to work under pressure and manage competing priorities
Good IT skills and experience using repairs or scheduling systems
Salary description
£13.44 - £13.44 per hour