The work will involve:
* Processing customer orders accurately and in a timely manner
* Handling customer enquiries via phone and email in a professional manner
* Investigating and resolving customer complaints and queries
* Providing information on product availability, lead times and pricing
* Building strong relationships with customers and internal teams
* Working closely with other departments to ensure a seamless service
* Maintaining accurate records and administration
* Participating in continuous improvement of processes and service delivery
* General admin duties as required
The working times and pay are:
* Monday to Friday
* 08:30-17:00
* £28-30K Per annum DOE
* Permanent Role
Skills/Experience Needed:
* Previous experience in a customer service, administration or coordination role
* Strong attention to detail and accuracy
* Good CRM experience
* Orderwise experience an advantage
* Excellent communication skills
* Confident using Microsoft Office
If you are interested in this role please apply with an updated CV. Please note we cannot take applications over the phone but can answer any questions you may have prior to applying.
To be put forward you must register prior to starting with us. You can do this before we contact you by visiting our website. If you aren't interested in this role please feel free to register for similar positions in your area, thank you
Salary description
£28000.00 - £30000.00 per year