£40,000 - £50,000 + OTE
London - Hybrid (4 day working week - 1-2 days in office)
We are looking for a motivated, commercially minded and experienced Account Manager to manage and grow a portfolio of customer accounts across Schools and MAT's in the UK.
You'll work cross functionally with teams such as Product, Marketing, Finance and Operations to deliver a strong customer experience and drive retention and growth.
Key Responsibilities:
Manage customer relationships to drive retention, engagement and expansion across accounts
Build strong, trusted relationships with key stakeholders including c- suite and SLT
Develop a deep understanding of each customer's priorities, challenges and success criteria
Collaborate with internal teams to improve customer experience and outcomes
Share customer insights to support product and business strategy
Lead renewal conversations, including pricing, negotiation and terms
Monitor account performance, identifying risks and growth opportunities Requirements:
Experience in account management or customer success/ sales role
Strong tack record identifying upsell and cross selling opportunities
Knowledge of the K-12, early years education space
Strong communication skills, able to explain complex solutions clearly and foster long lasting relationships
Commercially aware with confidence in driving revenue outcomes
Organised and comfortable managing multiple priorities (CRM experience preferred)
Collaborative, proactive and results-focused Bonus:
Interest in education and improving outcomes
Previous teaching experience For more information please reach out to (url removed)
Salary description
£40000.00 - £50000.00 per year