Focus Micro Systems is a long-established software company based in Oxford. For over 40 years, we’ve been developing specialist software for the property sector, supporting letting agents, estate agents, and business transfer agents across the UK.
We’re proud of our reputation for excellent service, reliable products, and long-standing client relationships. Now, we’re looking for a Customer Services Team – Software Support Advisor to join our friendly team and help us continue delivering great customer experiences.
The Role
This role sits within our Customer Services Team, helping clients use our property management software effectively in their day to day work.
You will speak with customers by phone and email, answer questions, guide them through the software, and help resolve queries. Much of the role involves listening to customers, understanding their requirements and explaining solutions clearly.
This is not a general IT or hardware support role and is not a developer role - Instead, it is focused on customer service, communication and helping people use our software confidently.
The position is fully office-based at our Oxford office, working as part of a friendly and supportive team.
What You’ll Be Doing
Your day to day role will include:
* Providing clear, professional support to clients via telephone and email.
* Investigating and resolving software-related queries.
* Using our ticketing system to track, manage, and follow up on client cases.
* Learning our software so you can confidently deliver training, demos, and webinars.
* Working with a supportive team in a fast-paced but friendly environment.
What We’re Looking For
* Strong communication skills and a customer-first approach.
* Previous experience in customer service or software support.
* Good time management and problem-solving skills.
* Confidence with Microsoft Windows, Word, Excel, and Outlook.
* Strong numeracy and analytical skills (e.g. compiling reports).
* Ability to work well in a team and handle client-facing situations.
Why Join Us?
As you gain experience and confidence with the software, your job role will include:
* Delivering client training sessions and webinars
* Running software demonstrations
* Visiting clients for on-site training
* Assisting with software testing and feedback
Additional Information
* Applicants must have previous commercial experience in a professional customer service or software support role.
* This role is based at our Oxford office - applicants must be able to commute.
* We welcome applicants from all backgrounds and are an equal opportunities employer.
Benefits
* Vitality Health Insurance
* Free on-site parking
* A supportive and friendly working environment
* Opportunities to develop skills and responsibilities
Salary description
£24000.00 - £33000.00 per year