Job Title: Workforce Management (WFM) Specialist / Analyst – Logile
Role Overview
We are looking for a Workforce Management Specialist with experience in Logile or similar WFM platforms to support labour forecasting, scheduling, and workforce optimisation within a large retail environment. The role focuses on improving operational efficiency, labour utilisation, and service performance through data-driven workforce planning.
Key Responsibilities
Workforce Forecasting & Planning
- Develop labour forecasts using sales, operational, and seasonal data
- Analyse workforce trends and demand patterns
- Align staffing requirements with operational needs and business targets
Labour Modelling & Scheduling
- Maintain labour standards and productivity benchmarks
- Optimise workforce schedules based on demand and operational priorities
- Manage shift planning, availability, compliance, and labour budgets
- Improve staffing efficiency and reduce scheduling gaps
Performance & Reporting
- Monitor workforce KPIs including productivity, labour costs, and schedule adherence
- Conduct analysis on planned vs actual labour usage
- Provide recommendations to improve workforce performance and operational efficiency
System & Process Improvement
- Support configuration and enhancement of WFM modules
- Identify opportunities for process and system optimisation
- Assist with upgrades, testing, and continuous improvement initiatives
Stakeholder Engagement
- Collaborate with Operations, HR, Finance, and Technology teams
- Support operational users with workforce planning and scheduling processes
- Translate business requirements into effective workforce solutions
Compliance & Governance
- Ensure workforce schedules align with company policies and employment regulations
- Maintain accurate workforce and attendance records
Skills & Experience
Technical Skills
- Experience with Logile WFM or comparable workforce management tools
- Strong Excel and data analysis skills
- Understanding of forecasting, labour modelling, and scheduling principles
Industry Experience
- Background in retail or multi-site operational environments
- Experience with workforce analytics and labour cost management
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent stakeholder communication skills
- Comfortable working in fast-paced operational environments