Are you passionate about enhancing the student experience and providing exceptional support in an academic environment? Our client, a renowned educational institution in London, is seeking a dynamic and dedicated Student & Academic Support Officer to join their team on a temporary basis with potential for permanent placement.
Location: London (3 days onsite per week)
Contract: 5 months (with temp to perm potential)
Rate: £19.59 per hour PAYE
What You'll Do:
As a Student & Academic Support Officer, you will play a vital role in delivering a high-quality student experience. Your key responsibilities will include:
Providing seamless customer service to staff and students, addressing queries via multiple channels, including phone, email, and face-to-face interactions.
Student Support Duties: The role involves answering student queries about programmes and modules, providing general support, and engaging in specialist tasks such as managing complex cases with guidance from experienced colleagues
Managing complex student cases, ensuring confidentiality and data integrity.
Marking Tracker Updates: The role includes updating a large marking tracker spreadsheet alongside three or four colleagues, monitoring assignment completion, and escalating issues when marking is not completed on time
Assisting with the monitoring of student attendance, including data collection and record-keeping.
Supporting course teams with tutorial organization, communication, and module sign-ups.
Organizing student progression boards and academic advisor allocations.
Collaborating with colleagues to facilitate University-wide activities such as enrolment, Welcome Week, and graduation.
Maintaining and populating course Moodle pages and supporting various course-level activities, from student events to external speaker arrangements.Who You Are:
The ideal candidate will possess:
A degree or equivalent work experience.
Requires some knowledge of university operations, ideally from a background in university administration or student support
Strong relationship-building skills with professional and academic staff at all levels.
Proficiency in IT systems and Microsoft packages.
An understanding of confidentiality and equality issues related to staff and student matters.
What Sets You Apart:
A self-motivated and proactive problem solver with a knack for analysing options and making informed decisions.
Experience in servicing academic committees, including minute-taking and report writing.
A good grasp of broader issues affecting students within the sector.
Familiarity with Quality Assurance processes in Higher Education.
Skills You Bring:
Creativity in identifying and implementing improvements to procedures and systems.
Excellent numeracy skills for data analysis using spreadsheets.
Outstanding written and oral communication skills, enabling effective interaction with individuals both internally and externally.Why Join Us?
This is a fantastic opportunity to contribute to a vibrant academic community while developing your skills in a supportive environment. If you're enthusiastic about making a difference in students' academic journeys and thrive in a collaborative setting, we want to hear from you!
How to Apply:
Ready to embark on this exciting journey? Please submit your CV and a cover letter detailing your relevant experience and why you would be the perfect fit for this role.
Join us in shaping the future of education! Your next adventure awaits!
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Salary description
£19.59 - £19.59 per hour