You will also have hands-on involvement in guest relations, reservations, and maintenance coordination, supporting a diverse range of activities in a fast-paced environment. You will enjoy the opportunity to lead a dynamic reception team, ensure exceptional guest experiences, and contribute to the ongoing success of the business.
Key Responsibilities for the Reception Supervisor:
Delivering training and ongoing support to the reception and operations teams.
Oversee reservations, check-ins, billing, and profile management workflows, ensuring best practices.
Provide exceptional guest service, welcoming visitors, handling VIP arrivals, and resolving issues promptly.
Cover reception during peak times or staff shortages, maintaining high standards of service.
Support the General Manager with member onboarding, move-in/move-out processes, and operational planning.
Prepare operational reports on occupancy, arrivals, departures, and sales.
Assist with health & safety checks, maintenance requests, and compliance procedures.
Foster a positive community atmosphere, ensuring safety standards are upheld, and issues are escalated appropriately.
Person spec for the Reception Supervisor:
Background in hospitality, co-working, high-end hospitality environments or facilities, with supervisory or management experience.
Strong communication and coaching skills, with the ability to simplify technical processes for teams.
Flexible and adaptable, this is a 40 hour per week role mainly Monday to Friday but on the odd occasion you will be required to work weekends, early mornings, or evenings to cover sickness, events or emergencies.
Tech-savvy with the ability to work across multiple booking, reservation, and CRM systems.
This is a full time 12 month contract with opportunities to become permanent due to company restructure
Salary description
£32000.00 - £35000.00 per year