Location: Bletchley Park Sherwood Drive Bletchley Milton Keynes MK3 6EB
Salary: £10.63 to £13.47 per hour
Job type: Permanent, Part Time
Closing Date: 19th April 2026
About the role:
As a Visitor Services Assistant you will work within admissions and the gift shop to welcome visitors and coach groups to Bletchley Park and provide exceptional service. You will assist with processing ticket sales and purchases, and issue Multimedia Guides.
About you:
To be successful in this role you will be a team player, with a passion for amazing customer service and a strong sense of professionalism and be confident in supporting with visitor queries calmly and efficiently. You will be flexible in your approach to work and be comfortable working within a busy visitor facing role. Previous customer service / retail experience would be an advantage. This role is public facing and as such uniform will be provided and a dress code is in place.
Please click apply to see further details around the person requirements and responsibilities for this role. This is also available to view on the Bletchley Park website.
Working Hours:
2 days per week, both Saturdays and Sundays
Normal working hours will be 7.5 hrs per day in the summer and 6.5 hours in the Winter between 9.00am and 5.45pm with ½ hour unpaid lunch break. Overtime may be required to cover the needs of the business.
The hourly rate for this role is below, increasing following the successful completion of a 6-month probationary period.
* Under 18's £10.63 (£11.03 post probation)
* Over 18's £13.20 (£13.47 post probation)
Based at Bletchley Park, Milton Keynes.
Our benefits include:
* Access to our BUPA Cash Plan and Employee Assistance Scheme
* Six complimentary entry passes per year (after six months service)
* A day's leave to celebrate your birthday (after twelve months service)
* Staff and Volunteer social and wellbeing events
Additional Information:
Closing date for applications: Sunday 19 April 2026
Please include a covering letter setting out why you are suitable for this role with your application.
Bletchley Park Trust is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair and as inclusive as possible for all applicants.
We are also committed to safeguarding and promoting the welfare of children and adults at risk and expect all staff, volunteers and external agencies to share this commitment.
So that you can fully understand the way we use your data, please refer to our Privacy Policy for Recruitment, which can be found on our website.
No agencies please.
If you feel you could be an asset to our team, please click the APPLY button to send your CV and cover letter.
Candidates with the relevant experience or job title of: Retail Customer Service, Customer Service Assistant, Retail Services, Gift Shop Assistant, Retail Assistant, Customer Care, Customer Service, may also be considered for this role
Salary description
£10.63 - £13.47 per hour