Fleet, Hampshire
Full Time | 37.5 Hours
Salary: Competitive + Benefits
An exciting new opportunity has arisen for a Hospitality Services Manager in Hampshire. We're seeking an experienced hospitality professional to join a luxury care home opening in the Fleet area late summer 2026. The home will be a high quality, people focused care environment offering exceptional standards of service and care.
The successful candidate will oversee all hospitality functions within the home including housekeeping, food & beverage, reception and resident experience. Working closely with the General Manager, you will lead and develop hospitality teams while ensuring the highest standards of presentation, service delivery and customer satisfaction throughout the home.
This role would suit an experienced Hospitality Manager, Hotel Operations Manager, Front of House Manager or Care Home Hospitality Manager who is passionate about delivering outstanding service within a luxury environment.
Key Responsibilities
Lead and manage all hospitality services across the home
Deliver exceptional resident and visitor experiences
Maintain premium standards of cleanliness, presentation and dining services
Oversee housekeeping, reception, catering and hospitality operations
Recruit, lead and develop hospitality teams
Manage rotas, staffing levels and departmental budgets
Carry out quality audits and ensure compliance with company standards
Handle resident and family feedback and resolve issues professionally
Support the overall operational success of the homeRequirements
Previous hospitality management or hotel management experience
Strong leadership experience managing teams within a customer-focused environment
Experience delivering high-end customer service standards
Excellent organisational and operational management skills
Strong communication and relationship-building abilities
Ability to work in a fast-paced environment and maintain attention to detail
Experience within luxury hospitality, hotels or care home environments would be advantageousSalary
£40,000 - £50,000pa DOSE
Opportunity to join a growing luxury care provider
Be part of an exciting new care home opening
Supportive and values-led working environment
Career progression opportunities within an expanding organisationFor more information, please contact Emma at Bright Selection.
Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately, you have not been successful on this occasion. However, we may keep your details on our database for future roles, and you will receive an email notifying you of this
Salary description
£40000.00 - £50000.00 per year