Job summary
To provide a welcoming, efficient, professional and effective client service with a high focus on quality and accuracy, adhering to TCF and Consumer Duty principles at all times.
Key responsibilities
Prepare and issue Recommendation Letters and obtain relevant research, application forms and supporting documentation.
Process and monitor new business and ‘top ups’ to existing business through to completion.
Prepare client valuations and review packs 2 weeks ahead of client meeting dates.
Process all post-review related paperwork and prepare relevant correspondence as required.
Communicate with clients and providers, responding to queries via telephone, email and post in a timely manner.
Ensure financial transactions are completed correctly and files are fully FCA compliant by following internal compliance procedures.
Ensure all client records and data are maintained accurately and efficiently.
Obtain and interpret information from providers and fund managers, keeping Financial Planners up to date with all communications.
Send out letters of authority and correspondence to clients, professional introducers and other third parties.
Prepare new client meeting packs.
Calculate fees, raise client invoices and chase outstanding fees as required.
Effective management of day-to-day work through the company’s workflow system.
Other general administration duties as assigned.
Role requirements
Certificate in Financial Services or working towards qualification (Desirable)
Grade A-C or 9-4 including English and Maths
Previous experience in Financial Services (Desirable)
Understanding of FCA rules, ethics and financial regulations (Desirable)
A working knowledge of investments, pensions and protection plans as well as other financial products and financial planning tools (Desirable)
Strong IT skills, MS Office Word and Excel
Excellent organisational and communication skills
Good numeracy skills
Attention to detail
Able to demonstrate an adaptable/flexible approach to work within a changing environment
Ability to work within a team environment
Inter-personal skills, both written and verbal
Experience of using IO (Desirable)
Benefits
- Excellent pension contribution
- 4 x death in service
- Bupa cash plan, covers medical prescription costs etc.
- 21 days holiday + BH, increases incrementally following 2 years’ service to a maximum of 27 days
- Support with professional qualifications
- Flexibility on working hours and some working from home, subject to a satisfactory probation period
Salary description
£25000.00 - £32000.00 per year