This is a temporary ongoing role that could lead to permanent for the right peron, working 40 hours per week across operational hours of 8:00 am to 7:00 pm, Monday to Friday.The role offers a hybrid working model, combining office and home working.
You will play a key role in coordinating the day-to-day scheduling of Responsive Repairs Operatives, ensuring work is planned efficiently and appointments are arranged to meet the needs of residents.
The role involves managing operatives' schedules, booking and rescheduling appointments, maintaining accurate records, and updating systems to ensure repair activities are effectively monitored and tracked.
Working closely with residents, operatives and internal teams, you will help ensure clear communication, effective job allocation and a high standard of customer service. You will also contribute to the continuous improvement of service delivery and operational performance.
Essential Requirements Of The Role
* Experience working in a customer-focused environment.
* Experience of working to agreed performance targets and service standards.
* Excellent verbal and written communication skills.
* Proven ability to work methodically, follow established procedures, and accurately record data and information.
* Experience using databases and maintaining accurate records.
Please apply now for immediate consideration or call Vickie to discuss further
Salary description
£15.09 - £19.43 per hour