This position offers the opportunity to work closely with the Legal Relay Analysts and gain exposure to complaints investigation processes, with full training and support provided.
Hours: 35 hours per week, Monday – Friday, 9am – 5pm
Salary: £23,500
Key Responsibilities
• Accurately log and manage CMC and customer commission complaints in line with company procedures and regulatory requirements.
• Proactively manage shared team inboxes, ensuring all incoming queries and complaints are logged or directed to the appropriate team in accordance with FCA guidelines.
• Provide a professional and efficient service to both internal and external stakeholders, helping to maintain strong working relationships.
• Contact customers and third parties via telephone and email to obtain additional information when required.
• Support Legal Relay Analysts with administrative tasks related to complaint investigations and responses.
• Provide assistance to the wider Compliance Team where required.
Skills & Experience
• Strong attention to detail with good numeracy and analytical skills.
• Proficiency in Microsoft Office, including Word and Excel.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build positive working relationships.
• Experience managing customer enquiries via telephone and email is desirable.
• Previous experience within financial services would be beneficial but is not essential.
• Positive and proactive approach to work.
• Flexible and adaptable with the ability to manage multiple tasks.
• Strong attention to detail.
• Open and collaborative team player with a focus on continuous improvement.
If you’re interested in this opportunity, please submit your CV in confidence
Salary description
£23500.00 - £23500.00 per year