Hours of work:
44.5 hours per week across 3 alternating shifts Monday to Friday:
7.00am to 4.00pm
8.00am to 5.00pm
9.00am to 6.00pm
All with 30 minute unpaid break each day
Plus 1 in 3 Saturday mornings, 8.00am to midday.
Responsibilities:
Understand and adhere to Service Core Process as set by the Brand and CompanyTo carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
Inform customer of outstanding recall campaigns and arrange for work to be completed
Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
To promote additional workshop services/repairs where applicable
Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
Carry out daily update calls to customers on vehicle progress in the workshop
Follow up all ‘No Show’ bookings
Work in Progress (WIP) control for the dept
Updating VOR’s on Manufacturer platforms on a daily basis
Gaining authorisation for work required – either from the customer or via customer approval platforms
To cost the work completed and raise invoices
Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
Accept and process all walk-in bookings
Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delay
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure parts are ordered/requisitioned once relevant authority is received
To ensure customer reception area is maintained to a high professional standard at all times
To order/ arrange sub-contract work
Build rapport with all staff and customers
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect candidate will have:
* Excellent attention to detail
* Excellent communication skills with customers and colleagues
* Excellent customer service skills
* Excellent interpersonal, verbal and written communications skills
* Proven organisational and administration skills.
* Proactive approach to work
* Able to work to deadlines
* Problem solving skills
* Technical knowledge
* Analytical skills including working with statistical and costing information
* Ability to work in a fast pace environment and multitask
* Work on own initiative and as a team player
More about what Cordwallis Group can offer you:
Multi manufacturer training programmes available – we will support you with your desired career progression level
30 Days Annual Leave including Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday + Purchase Scheme (up to 3 days available to purchase)
Employer Statutory Pension Scheme
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your technician friends (£1500!)
Paternity pay – Full 2 weeks pay
Personal Accident Scheme
Corporate uniform provided
Cycle to work scheme
Onsite Parking
EV Salary Sacrifice Scheme
Working for a friendly family business!
This is a great opportunity for a Service Advisor / Truck Service Advisor / HGV Service Advisor who would like to grow within the company.
#serviceadvisor #hgvserviceadvisor #truckserviceadvisor
Salary description
£34000.00 - £38000.00 per year