Quality Engineer – Orthopaedics / Medical Devices
Location: Surrey, UK
Working Pattern: Hybrid – Mainly remote - 2 Days in the office
Hours: Full Time, Monday–Friday, 37.5 hours per week
Training: Initial training will be fully onsite
We are seeking an experienced Quality Engineer with a background in the orthopaedics or medical devices industry to join a growing SME based in Surrey. This role will focus heavily on quality procedures, complaint handling, internal auditing, and performance reporting within a regulated medical device environment.
The successful candidate will be confident managing customer complaint processes relating to medical instruments and will be comfortable working independently while maintaining a professional, solutions-focused approach.
Key Responsibilities
* Manage and coordinate the customer complaints process for medical instruments and orthopaedic products
* Investigate complaints thoroughly and ensure timely resolution in line with regulatory and company requirements
* Lead and participate in customer complaint review meetings
* Prepare and present complaint trend analysis and performance evaluation reports
* Maintain and improve quality procedures and documentation
* Conduct internal audits and support audit readiness activities
* Liaise with UK and overseas colleagues to ensure effective communication and resolution of quality matters
* Support continuous improvement initiatives within the quality management system
* Ensure compliance with relevant medical device regulations and quality standards
* Work independently with professionalism, initiative, and attention to detail
Candidate RequirementsEssential:
* Previous experience within the orthopaedics or medical device industry
* Proven experience in complaint handling for medical instruments or related products
* Experience conducting internal audits within a regulated environment
* Strong understanding of quality procedures and quality management systems
* Confident leading meetings and presenting performance data and reports
* Excellent communication and interpersonal skills
* Ability to work independently and manage workload effectively
* Professional, friendly, and customer-focused approach
Desirable:
* Experience working within an SME environment
* Knowledge of ISO 13485 and medical device regulatory requirements
* Experience liaising with international teams and stakeholders
Personal Attributes
* Self-motivated and organised
* Calm and confident problem solver
* Professional and approachable manner
* Strong attention to detail
* Positive and collaborative attitude
What’s on Offer
* Hybrid working arrangement with flexibility
* Opportunity to join a supportive and growing SME
* Varied and autonomous role within a specialist medical sector
* Collaborative international working environment
If your application is successful, you will be contact shortly.
The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry
Salary description
£45000.00 - £50000.00 per year