The business have a large head office team and set up that offers a setting that will nurture and develop new starter and help them study and qualify in their chosen field after a probation period. With a solid manager and supervisor this is a chance to start a promising career.
Duties:
* Communicating with customers and ops team on accounts queries
* Regular customer contact by phone and email, develop relationships for more efficient and timely collection
* Implementing the debt collecting processes on aged debtors, including telephone and email activity
* Maintain accurate and up to date customer details and account records
* Chase and collect overdue payments
* Use initiative to achieve targeted results, while promoting customer goodwill
* Make and suggest adjustments to company spreadsheets/databases, handle basic queries and assist in resolving any payment issue
* Assist with sales invoicing and other tasks of the accounts team as required
* Processing and allocating, unallocated payments as required
Person Spec:
* Excellent knowledge of Microsoft Office package including excel
* Must be proactive, forward thinking, able to use own initiative and must possess the ability to understand the needs and expectations of internal/external clients
* Excellent written and verbal communication skills; must be able to pay attention to detail with a high level of accuracy in work produced
* Must have good interpersonal skills with the ability to communicate in a clear and professional manner at all times
* Good organisational, time management skills with knowledge, understanding and ability to prioritise, plan and control own workloads
* Flexible, punctual and able to meet multiple deadlines on a daily basis
* Confident, enthusiastic and self-motivated
* Determination to succeed
* Enjoys and is able to work as part of a small team
Salary description
£24000.00 - £29000.00 per year