LOCATION– HULL
SALARY – £30,000 + Bonus
We are supporting a growing business at their site in Hull as they expand their customer operations team. Due to increased demand and internal movement, we’re recruiting a Customer Excellence Assistant to join a busy, customer‑centric department supporting both retail and care‑sector trade customers.
This role sits within the Customer Service team, working closely with Trade Sales to ensure every customer interaction is handled quickly, accurately and professionally.
THE ROLE
This is an excellent opportunity for someone with strong customer service and administration experience in a fast‑paced environment. You will act as a key point of contact for trade customers, handling high volumes of inbound enquiries and orders across phone, email and other channels, ensuring they are processed accurately and on time.
You’ll work closely with internal account managers and the wider trade team to deliver a seamless customer experience from initial enquiry through to delivery.
Key responsibilities include:
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Acting as a first‑line point of contact for trade customers via phone and email.
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Handling inbound calls, routing them appropriately or taking ownership where needed.
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Taking and processing customer orders accurately, ensuring all details are correct.
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Logging and managing cases, delivery queries and aftersales issues, coordinating with internal teams to resolve them.
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Producing and updating simple quotes or order confirmations and ensuring follow‑through.
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Updating CRM/ERP records accurately after each interaction to maintain full visibility of customer activity.
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Managing a high volume of calls, emails and admin tasks while maintaining organised workflows.
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Supporting the Customer Excellence Manager and wider team with general admin and process improvements.
WHAT WE ARE LOOKING FOR
This role is reactive and service‑led, with a focus on volume, accuracy and excellent customer experience.
We’re looking for:
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Experience in fast‑paced customer service, customer support or order‑processing roles, ideally within a product‑based environment.
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Strong telephone skills with a clear, professional manner.
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High levels of organisation and attention to detail.
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Ability to manage multiple priorities without compromising accuracy or service.
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A genuinely customer‑first mindset: helpful, patient and solution‑focused.
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Good systems skills, including CRM/ERP familiarity and confident use of email; basic Excel is an advantage.
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Strong communication skills and confidence working with colleagues across sales, warehousing and operations.
REWARD & PROGRESSION
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Base salary: £30,000.
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Company‑wide profit share scheme after probation
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Opportunity to develop within a growing structure, with potential progression into more commercial or internal sales roles for those with the right drive.
If you have strong customer service experience, enjoy handling a high volume of tasks and want to be part of a growing, trade‑focused team, this Customer Excellence Assistant role could be a great next step
Salary description
£30000.00 - £30000.00 per year