As one of the key points of contact for customers, you will play an important role in maintaining high service standards, supporting lead-time targets, and ensuring daily operational activities are completed accurately and efficiently.
Book customer equipment into SAP/PAS systems.
Ensure customer orders are processed in line with operational targets and agreed lead times.
Coordinate collections and deliveries of customer equipment.
Liaise with external logistics partners and colleagues at other company locations.
Support customs processes and procedures where required.
Respond professionally to customer enquiries and provide timely updates on orders.
Handle and resolve customer queries and complaints effectively.
Maintain accurate customer records within SAP, CRM, and related systems.
Support customer service improvement initiatives and contribute to a positive customer experience.
Foster a zero-error culture, ensuring all customer work is processed accurately and professionally.
Maintain and update customer data across ERP and CRM systems.
Monitor and manage orders received through procurement platforms such as Oracle, and similar systems.
Support equipment management and data input activities.
Collaborate closely with laboratory, technical, sales, and operations teams to ensure seamless service delivery.To succeed in this role, you will be a detail-oriented administrator with strong organisational skills and a passion for delivering excellent customer service.
Previous experience in logistics, order processing, administration, or customer service.
Excellent attention to detail with a high level of accuracy.
Strong communication skills with a professional and customer-focused approach.
Experience using ERP and CRM systems.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong teamwork skills and ability to work effectively across departments.
Proficient in Microsoft Office applications.
Desirable
Experience using SAP.
Experience with procurement platforms such as Oracle
Knowledge of customs processes and shipping documentation.
A supportive and collaborative working environment.
Opportunities for professional development and training.
The chance to play a key role in a growing, customer-focused organisation.
Competitive salary and benefits package.If you are organised, customer-focused, and thrive in a fast-paced operational environment, we'd love to hear from you. Apply today to become part of our team.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Salary description
£30000.00 - £30000.00 per year