Social Housing Responsive Maintenance
Full-time | Permanent
Thame, Oxfordshire
Contract Manager job in Thame – leading the delivery of responsive maintenance services across multiple social housing workstreams, offering the opportunity to join a well-established contractor delivering essential repairs and maintenance services to residential properties.
The Role
This is an excellent opportunity for an experienced Contract Manager to join a leading contractor delivering responsive maintenance services within the social housing sector.
Reporting into senior leadership, the successful candidate will take full operational responsibility for a portfolio of social housing contracts, overseeing multiple workstreams including responsive repairs, voids, disrepair, and planned maintenance. The role will involve managing operational teams, supervisors, subcontractors, and client relationships to ensure excellent service delivery, KPI performance, and contractual compliance.
This is an office-based role in Thame, with the opportunity to work from home one day per week once established within the business.
Key Responsibilities
Take full responsibility for the successful delivery of multiple responsive maintenance workstreams, including repairs, voids, and disrepair
Lead and manage operational teams, supervisors, subcontractors, and supply chain partners
Build and maintain strong relationships with clients, residents, and key stakeholders
Ensure contracts consistently achieve KPI, SLA, and customer satisfaction targets
Oversee programme delivery, resource planning, and operational performance across multiple contracts
Ensure works are delivered safely, on time, within budget, and in accordance with contractual obligations
Apply and manage works in line with National Federation Schedule of Rates (Nat Fed SORs)
Monitor financial performance, productivity, and commercial outcomes alongside the commercial team
Chair client meetings, operational reviews, and performance meetings
Drive continuous improvement, compliance, and high standards of health & safety across all operations
Mentor and develop operational teams to maximise performance and service delivery
Requirements
Previous experience working as a Contract Manager within social housing responsive maintenance
Proven experience managing multiple workstreams including responsive repairs, voids, disrepair, and maintenance contracts
Strong working knowledge of National Federation Schedule of Rates (Nat Fed SORs)
Experience managing operational teams across high-volume maintenance contracts
Excellent client management and stakeholder engagement skills
Strong commercial awareness and experience managing contract performance
Excellent leadership, organisational, and communication skills
Full UK driving licence
Package & Benefits
Up to £60,000 per annum DOE
26 days annual leave
Permanent position
Office-based in Thame with 1 day per week working from home once probation is passed
Long-term career progression with a leading social housing contractor
Immediate start available
This Contract Manager role in Thame offers the opportunity to join a well-established contractor delivering essential responsive maintenance services across social housing, taking ownership of multiple workstreams while working with a supportive and experienced operational team. Apply now through Skilled Careers to be considered for this opportunity
Salary description
£0.00 - £60000.00 per year