Company Description
For over 20 years, Codeo has been a leading European partner in extending the lifespan of digital equipment for businesses. Codeo proudly identifies as "Techcyclers," leading the way in sustainable technology practices.
Location: Borough Green & Wrotham
Reporting to: Service Centre Manager
40h/week
Role Description
We are seeking a Technical & Production Supervisor for a full-time, on-site position located in Borough Green. In this role, you will oversee day-to-day production operations, manage production schedules, and ensure that each project is completed efficiently and on time. You'll lead a team of technicians, facilitate communication between departments, and ensure that production meets both quality and sustainability standards.
Qualifications
- Strong supervisory skills with experience in leading and managing teams
- Expertise in production management and operational efficiency
- Great communication skills for cross-departmental collaboration
- Detail-oriented, organized, and capable of meeting deadlines.
- Previous experience in a technical production environment is desirable
Key Responsibilities:
Workshop & Technical Management:
- Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices.
- Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times.
- Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions.
- Implement and refine best practices for diagnostics, repairs, testing, and quality control
- Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team.
- Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and improve turnaround time.
Data & Systems Management:
- Maintain accurate and timely data input and processing in internal ERP systems (Tesseract, SMART, and Odoo)
- Monitor and improve data quality relating to work orders, inventory, repair logs, and client history.
- Use system data to identify trends, generate reports, and support operational planning and forecasting.
Team Leadership & HR Management:
- Lead, supervise, and develop a team of technicians, fostering a positive, accountable, and high-performance culture.
- Handle HR responsibilities including performance management, training and development, appraisals, and disciplinaries in line with company policy.
- Support technician onboarding and ongoing skills development to meet evolving technical requirements.
- Ensure full compliance with health & safety standards and promote best practices across the team.
Customer Liaison & Planning:
- Act as the key point of contact for internal customers on technical and planning matters.
- Work closely with internal clients to schedule repairs, provide technical advice, and manage expectations.
- Collaborate with planning and operations teams at Codeo and Unicomp to align workshop capacity with incoming demand, manage priorities and customer deadlines.
- Escalate and resolve technical or service issues in a professional and timely manner.
What’s on Offer
- £32K/yr - £35K/yr
- 20 days annual leave + bank holidays
- Free meals and drinks on site
- Training, development, and wellbeing benefits
- Free parking
Lead by Example. Support Your Team. Make a Real Impact.
Step into a hands-on supervisory role where strong communication, mentoring, and teamwork drive success.