Job Title: RQ(phone number removed) - Repairs and Maintenance (R&M) Lead
Contract Duration: 5 Months
Hybrid arrangements with a mix of site, office, and home-based working.
Overview:
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Seeking an experienced candidate to join the Asset Management and Compliance team, within Housing Services, to support the delivery of responsive repairs and voids works to 3,000 homes.
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The ideal candidate will have a strong social housing background and technical understanding of property maintenance / construction. They should possess the knowledge to deliver effective and efficient property maintenance services to customers by working closely with internal stakeholders, customers, and third-party contractors to meet commercial, operational, safety and satisfaction performance.
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The role has no line management responsibilities, but the successful candidate will be responsible for day-to-day operations, and work closely with back-office staff, surveyors, management, customers, as well as being a key liaison with third party contractors.
Duties:
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Organise third-party contractors to deliver responsive repairs and void works.
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Review work order schedules and ensure Wokingham Borough Council is receiving quality outcomes and cost-effective services.
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Ensure compliance with health and safety regulations as well as Wokingham Borough Council’s policies and procedures.
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Complete on-site safety and quality assurance checks of responsive repairs and void works.
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Support with contract management duties of third-party contractors to ensure performance is achieved across key variables.
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Support with complaint investigations by visiting complainants, collating evidence, and providing information in the required timescales.
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Support the Asset Management and Compliance team with service improvements as required.
Requirements:
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Proven experience in a management or senior supervisory role, demonstrating strong leadership abilities.
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Must live within commutable distance to the Wokingham Borough.
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Solid understanding of project management principles and practices.
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Proficiency in English, both written and verbal, for effective communication.
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Strong organisational skills with the ability to manage multiple tasks simultaneously.
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Ability to maintain a positive attitude whilst working in a fast-paced environment.
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A proactive approach to problem-solving and decision-making, whilst working with internal stakeholders, customers, and third-party contractors.
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Sound understanding of contract management principles to achieve commercial, operational, safety and satisfaction performance
Salary description
£350.00 - £400.00 per day