HR Shared Services Team Leader
Birmingham | Hybrid Working - 3 days in office
A leading, complex organisation is seeking an experienced HR professional to take on the role of HR Shared Services Team Leader within its established HR function. Operating within a policy-led and process-driven environment, this position plays a key role in ensuring the consistent and compliant delivery of HR operations across a national remit.
The successful candidate will be responsible for the day-to-day management of a small HR Shared Services team, driving performance, ensuring service excellence, and maintaining adherence to established policies and governance frameworks. Working as part of a wider global HR team, the role requires a confident leader who can balance operational delivery with people management.
This is a hands-on leadership role, overseeing both team performance and service outcomes to ensure a seamless and efficient HR support function.
Key responsibilities will include:
- Leading, coaching and developing a team of HR Shared Services Administrators
- Managing team performance, workload allocation and service delivery standards
- Ensuring HR processes are delivered consistently in line with policy and compliance requirements
- Monitoring service metrics, workflows and turnaround times to drive efficiency
- Producing regular HR operational reports for senior stakeholders
- Supporting the team through peak periods and fluctuating workloads
- Identifying opportunities for continuous improvement within established frameworks
- Building effective relationships with internal stakeholders to manage expectations and service delivery
Applicants must demonstrate:
- Proven experience managing an HR Shared Services or HR support team in a high-volume environment
- Strong understanding of HR processes, governance and policy adherence
- Experience of leading teams to deliver against SLAs and performance targets
- A professional, credible approach with the ability to engage stakeholders effectively
Katie Bard is acting as an agency and is an equal opportunities employer.