About the candidate
The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key.
We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.
Salary: £27,000 – £32,000 DOE
Hours: Full-time
Location: Bracknell – onsite
What you’ll do
Coordinate reactive service calls and planned maintenance visits
Schedule engineers and subcontractors efficiently
Log, update and manage service tickets accurately
Communicate with customers regarding faults, updates and service progress
Escalate urgent or high-priority issues where required
Support service performance against SLAs and KPIs
Ensure engineers have the correct job and site information
Assist with reporting, documentation and continuous service improvements
Work closely with internal teams to deliver a high level of customer support Benefits
Competitive salary depending on experience
Onsite parking
Supportive and collaborative working environment
Opportunity to develop within a growing business
Ongoing training and career development If this sounds like your next opportunity, we’d love to hear from you — apply today
Salary description
£27000.00 - £32000.00 per year