Location: Milton Park
Salary: £38k-44k
Benefits
25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking
Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.
Primary Purpose:
The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department.
In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.)
Key Responsibilities
Key Responsibilities:
Manage incident and request tickets ensuring established SLA's are met.
Being the first point of contact for escalations from Tier 2 engineers.
Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request.
Monitor and maintain client's Infrastructure and systems.
Proactively respond to monitoring alerts and notifications.
Servicing tasks within client on/offboarding processes.
Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives.
Providing a strong, coherent and proactive communication standard when engaging with internal departments.
Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients.
Person Specification:
Minimum:
Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments).
Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems).
Experience working with Backup & Disaster Recovery processes.
Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies).
Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment).
Excellent knowledge of scripting and RPA automations
Excellent communication skills.
Excellent troubleshooting and problem resolution skills.
Excellent client service.
Strive to continuous improvement
Able to work independently under pressure
Minimum of 4 years' IT experience in a corporate or services environment
Driving license and own transport essential
Desirable:
Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls
Sophos Anti-Virus
HPE/Aruba, Cisco, Dell, Unifi switching
VMWare ESXI & Microsoft Hyper-V
Microsoft Azure
Apple Business Manager
Google Workspace
Ubiquiti, Meraki wireless
Mimecast, Barracuda mail filtering
Veeam, Datto, Acronis, Barracuda backup & disaster recovery
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
Salary description
£38000.00 - £44000.00 per year