Devon – Home-Based with Customer Site Visits
£30,000 – £35,000 DOE + Mileage
Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk?
Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments?
Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West?
If so, this could be an excellent opportunity.
We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK.
As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West.
You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work.
This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution.
What You Will Be Doing
Providing remote and onsite IT support to business customers
Acting as an escalation point for more complex technical issues
Supporting Microsoft 365, including Exchange Online, SharePoint and Teams
Administering Microsoft Intune and Entra ID environments
Troubleshooting desktops, laptops, servers and networking equipment
Supporting Microsoft Defender and cyber security best practices
Assisting with installations, upgrades and customer projects
Keeping customers informed throughout the support process
Researching and resolving unfamiliar technical problems
Working closely with colleagues across the wider technical team
Producing clear technical documentation and customer updates
What We Are Looking For
Essential
Experience in a 2nd Line Support, IT Support Engineer or MSP support position
Strong Microsoft 365 administration skills
Experience supporting Microsoft Intune and Entra ID
Advanced desktop, application and user troubleshooting skills
Good networking knowledge, including switches, wireless networks and firewalls
Excellent customer service and communication skills
Confidence working independently and managing your own workload
A full UK driving licence and access to your own vehicle
Based in Devon and able to travel to customer sites across the region
Desirable
Microsoft Defender experience
Azure administration experience
Windows Server administration
Active Directory and Group Policy
RMM and remote support tools
PowerShell
Cyber security knowledge
Microsoft certifications
Previous Managed Service Provider experience
Why Join?
Home-based role with genuine flexibility
Become the trusted local engineer for customers across the South West
Varied combination of technical support, projects and customer-facing work
Exposure to modern Microsoft cloud and security technologies
Ongoing training and professional development
Clear progression opportunities within a growing MSP
Friendly, supportive and collaborative technical team
Please apply with an up-to-date CV for further information
Salary description
£30000.00 - £35000.00 per year