Account Manager

Service Manager

Lead Service Excellence Across One of the UK's Most Recognised Retail Brands

At CBRE Global Workplace Solutions, people are at the heart of everything we do. We deliver innovative facilities management solutions across some of the world's most prestigious portfolios, and we're looking for an experienced Service Manager to join our Retail division.

This is an exciting opportunity to lead the delivery of both hard and soft FM services across a diverse retail portfolio, ensuring operational excellence, exceptional customer experiences, and strong commercial performance.

What You'll Be Doing

As Service Manager, you'll take ownership of service delivery across multiple locations, building strong relationships with client stakeholders and leading high-performing engineering and operational teams.

Key responsibilities include:

Leading the delivery of facilities management services across the portfolio
Building and maintaining exceptional client and stakeholder relationships
Driving operational, financial and commercial performance
Supporting business continuity and minimising operational disruption
Managing contract budgets and identifying opportunities for growth and improvement
Leading, coaching and developing talented operational teams
Ensuring compliance with all health, safety and statutory requirements
Working collaboratively with supply partners to deliver outstanding service
Using performance and asset data to drive efficiencies and continuous improvement

What We're Looking For

We're interested in hearing from professionals who can demonstrate:

Experience within Facilities Management, M&E, engineering or a similar operational environment
Experience managing multiple sites across a geographically dispersed portfolio
Strong stakeholder management and customer relationship skills
Proven leadership experience with the ability to motivate and develop teams
Commercial and financial management experience, including budget responsibility
Experience operating within retail, hospitality, or customer-focused environments
Excellent communication and influencing skills
A proactive, solutions-focused approach and commitment to service excellence
The ability to thrive in a fast-paced and dynamic environment

Why Join CBRE?

At CBRE, we're committed to helping our people grow, develop and reach their full potential. You'll be joining a business that values innovation, collaboration and continuous improvement, all while supporting a globally recognised client