Fantastic company benefits include:
Competitive Salary: On offer is a competitive salary of £27,202 - £30,856 per annum
Holiday: 25 days plus bank holidays, increasing to 30 days with length of service (pro rata for part-time employees) + your birthday off and the option to buy or sell annual leave
Additional: Health and dental care insurance plan, occupational sick pay, pension scheme, blue light card discounts, length of service rewards, refer-a-friend scheme, and access to wellbeing courses, training, flexible/hybrid working options, and strong ongoing support.
About the role:
As a Senior Wellbeing Support Worker, you will play a key role in the day-to-day running of the REST Hub service (Recover, Eat, Support, Talk), providing holistic support to individuals experiencing mental health distress. Acting as the lead practitioner on shift, you will oversee operations, support staff and volunteers, and ensure a safe, welcoming, and high-quality environment for all service users. Working hours are 37 per week, Monday to Friday, 9:00am – 5:00pm. This is a fixed-term contract until 31st March 2027 (subject to service contract renewal).
Main duties and responsibilities:
Lead the day-to-day delivery of the REST Hub service, providing direction and support to staff and volunteers
Build positive relationships with individuals accessing the service, offering emotional support including in crisis situations
Manage service flow, capacity, and staffing levels, responding dynamically to demand and risk
Ensure safeguarding procedures are followed and appropriate support pathways are identified
Liaise with external professionals such as NHS services and emergency services when required
Support staff and volunteer development, including supervision, induction, and ongoing guidance
Maintain accurate records, data collection, and reporting in line with data protection requirements
Promote a calm, inclusive, and recovery-focused environment
Monitor and maintain a safe, welcoming, and well-managed site
Support ongoing service development in line with organisational policies and objectives
About you:
As a Senior Wellbeing Support Worker, you will have at least 1–2 years’ experience working with adults in a mental health environment and be confident working in high-pressure, emotionally demanding situations. You will have a strong understanding of safeguarding, risk management, and recovery-focused support, with experience delivering both 1:1 and group support. You will bring excellent communication, organisational, and problem-solving skills, with the ability to lead within a team and manage competing priorities effectively. You will be confident supporting staff and volunteers, handling sensitive situations professionally, and maintaining clear boundaries. A qualification in mental health (e.g. NVQ Level 3, DipSW, RMN, Counselling or equivalent) is desirable, along with experience managing volunteers or small teams.
You must be willing to undertake an enhanced Adult’s Barred DBS check.
About Suffolk Mind:
Suffolk Mind is committed to making Suffolk the best place in the world for talking about and taking care of mental health. Through innovative services like REST, we provide accessible, compassionate support to individuals across the community, promoting wellbeing, recovery, and resilience.
If you are passionate about supporting others and want to play a key role in shaping a new wellbeing service, we would love to hear from you. Please apply with an up-to-date CV.
Interview date: Week commencing 1st June 2026
No recruitment agencies, please
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Additional keywords: Senior Support Worker, Wellbeing Support Worker, Mental Health Support, Community Support Worker, Recovery Worker, Care Worker, Health and Social Care, Safeguarding, Crisis Support, Support Worker Ipswich, Mental Health Practitioner, Voluntary Sector
Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts. as part of our Safer Recruitment procedures.
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Salary description
£27202.00 - £30856.00 per year