Contract: Till 25 Sep 2026 (Short contract)
Location: Lincoln, LN1 1DS
Pay rate: £12.71 per hour
Working Hours are 8:30am to 5:00pm (Mon - Fri)
RESPONSIBILITIES
To answer all inbound calls in a polite and professional manner logging the details accurately in (url removed)
To build strong relationships with both external and internal customers
To ensure prompt resolution of complaints with a strong focus on customer retention
To assist credit control with outstanding debts by way of query resolution
Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in (url removed)
To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
To undertake any other such duties as may reasonably be required within the Service Centre
To undertake any training and development as required
To support the Administration Cooordinator in ad hoc projects
SKILLS & QUALIFICATIONS
Numerate and PC literate with good telephone manner and interpersonal skills
Ability to work on own initiative in high pressure environment
Attention to detail
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
Salary description
£12.71 - £12.71 per hour