Location: London
Reporting to: Director of Operations
A luxury hospitality property in London is seeking an experienced and passionate Director of Rooms to lead all Rooms Division operations and deliver exceptional guest experiences across Front Office, Concierge, Butler Services, and Housekeeping.
This is an outstanding opportunity for a dynamic hospitality leader who thrives in a fast-paced luxury environment and has a proven ability to inspire teams, elevate service standards, and drive operational excellence.
What’s on Offer
* Competitive salary
* Performance-related bonus
* Opportunity to work within a prestigious luxury hospitality environment
* Career progression and development opportunities
* Collaborative and supportive leadership culture
The Role
As Director of Rooms, you will oversee the day-to-day management of all rooms-related departments, ensuring seamless operations, outstanding guest satisfaction, and strong financial performance. Working closely with senior leadership, you will champion service excellence while developing and motivating high-performing teams.
Key Responsibilities
* Lead and manage Front Office, Concierge, Butler Services, and Housekeeping operations
* Drive exceptional guest satisfaction and service delivery standards
* Build strong relationships across departments including Engineering and Food & Beverage
* Monitor departmental performance, productivity, and financial results
* Ensure compliance with hotel standards, SOPs, and operational procedures
* Lead, coach, and develop departmental managers and team members
* Handle guest concerns proactively and professionally
* Support recruitment, onboarding, performance management, and employee engagement initiatives
* Analyse operational reports and implement strategies to improve efficiency and profitability
* Maintain strong quality assurance and audit standards
About You
The ideal candidate will be an inspiring leader with a strong luxury hospitality background and a passion for delivering memorable guest experiences.
Experience & Qualifications
* Previous senior Rooms Division leadership experience within a luxury hotel environment
* Strong operational knowledge of Front Office and Housekeeping functions
* Proven ability to manage large teams and multiple departments
* Experience driving guest satisfaction and operational performance
* Strong financial and commercial awareness
* Excellent communication and leadership skills
* Highly organised with strong attention to detail
* Degree in Hospitality Management, Business, or related field preferred
If you are interested in this opportunity, please apply today
Salary description
£55000.00 - £65000.00 per year