You will play a key role in assessing, preventing, and relieving homelessness, delivering a person-centred service in line with the Homelessness Reduction Act 2017, and supporting vulnerable individuals into sustainable accommodation and long-term independence.
Housing Needs Officer - Rough Sleepers
Public Sector - Local Authority - Croydon Council
Full Time - Monday to Friday, 36 hours per week
Grade 9 - £22.41 per hour PAYE / £29.72 per hour Umbrella
Hybrid Working - 2 to 3 days per week in office, remainder at home
Temporary Role - 3 months with likely extension
IT equipment provided
ASAP Start
Key Responsibilities
Casework & Assessments
Manage a caseload of rough sleepers and single homeless applicants
Conduct detailed housing needs assessments and determine statutory duties
Develop and maintain Personalised Housing Plans (PHPs)
Rough Sleeper Engagement
Work alongside outreach teams to identify and verify rough sleepers
Engage with individuals with complex needs (e.g. mental health, substance misuse, offending history)
Build trust through flexible, proactive approaches
Homelessness Prevention & Relief
Take action to prevent homelessness (e.g. mediation, tenancy sustainment)
Source suitable accommodation including:
Temporary accommodation
Private rented housing
Supported housing pathways
Support clients to move from the streets into settled housing
Multi-Agency Working
Collaborate with partners including:
Health services
Probation and criminal justice agencies
Drug and alcohol services
Voluntary sector organisations
Coordinate support plans for individuals with complex needs
Tenancy Sustainment & Support
Help clients understand and maintain tenancies
Support with benefits, utilities, and budgeting
Liaise with landlords to resolve issues and prevent evictions
Compliance & Administration
Maintain accurate case records on housing systems (including NEC)
Ensure decisions comply with:
Housing Act 1996 (as amended)
Homelessness Reduction Act 2017
Prepare decision letters, reports, and legal documentation
Skills & Experience
Essential:
Experience within housing options, homelessness, or rough sleeping services
Strong knowledge of housing legislation and statutory duties
Experience supporting vulnerable individuals with complex needs
Working knowledge and experience using the NEC housing system
Excellent communication and case management skillsDesirable:
Previous experience within a local authority housing team
Understanding of London housing pathways and Rough Sleeper Initiative work
Experience working in multi-agency environments
Key Competencies
Empathy and resilience when working with vulnerable groups
Strong problem-solving and decision-making abilities
Ability to manage a high caseload under pressure
Effective partnership working and negotiation skills
What's on Offer
Hybrid working (2-3 days in office)
IT equipment provided
Opportunity to make a tangible impact supporting vulnerable individuals off the streets into stable housing
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Salary description
£22.41 - £29.72 per hour