Customer Support Specialist

• Assist customers from various international markets through phone, email, live chat, and messaging platforms.
• Offer tailored recommendations and support to help customers make informed purchasing decisions.
• Handle inquiries related to orders, shipments, exchanges, and returns with accuracy and attention to detail.
• Maintain clear records of customer interactions using CRM systems and internal platforms.
• Deliver a professional, positive, and customer-centric service experience at every interaction.

Requirements

• Experience in a customer-facing or support role, ideally within a fast-paced, international, or digital environment.
• A self-starter who thrives when given ownership and can work independently while knowing when to collaborate.
• Highly driven and ambitious, with a genuine desire to learn, develop, and take on new challenges.
• Strong sense of accountability; you take responsibility for your work, follow through on commitments, and actively seek solutions.
• Comfortable making decisions, prioritizing tasks, and managing your workload effectively in a dynamic environment.
• Tech-savvy and confident using digital tools, with the ability to quickly learn new systems and processes.
• Excellent written and verbal communication skills, with a customer-focused and adaptable approach.
• Open to feedback and continuously looking for ways to improve both personally and professionally.
• Fluent in English; additional language skills such as Dutch or French are a plus.
• Available to work on-site five days per week at the company's office location in Amsterdam.
• Flexible to support evening (twice a week) and weekend (once per month) shifts remotely when required.

Benefits

• Competitive starting salary of €39,000 gross per year based on a full-time contract.
• 8% holiday allowance paid annually.
• Commuting support, including an NS Business Card or a mileage reimbursement for car travel.
• 25 vacation days per year to rest and recharge.
• A 40-hour work week with an initial 7-month fixed-term contract.
• Monthly performance-based bonus scheme.
• Comprehensive onboarding and training program to support your development from day one.
• Access to big, exclusive employee discounts on their range of products.
• A collaborative, international, and supportive work environment where teamwork and personal growth are valued.
• The opportunity to join an organization that encourages ownership, autonomy, continuous learning, and professional development.
• Employment conditions in accordance with the Dutch Retail Collective Labor Agreement (CAO Retail Non-Food).

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