At IKEA we are working to make our products and services more accessible to customers. We are looking for a Home Planner to bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes. If you would like to meet customers in their own homes and help them design their dream kitchen or plan a wardrobe with their individual needs in mind then we are looking for you to join our team.
WHAT YOU'LL NEED TO HAVE
- You are someone who listens to the customer needs and offers innovative solutions to meet them.
- You are someone who enjoys working on your own initiative with the autonomy to manage your diary of appointments.
- You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
- You enjoying following home furnishing trends and customer buying behaviors to provide relevant solutions to our customers.
- For insurance purposes applicants for this role need to be over the age of 25 & have held a drivers licence for 2 years+.
WHAT YOU'LL BE DOING DAY TO DAY
- You will be responsible for the full customer experience from booking the first appointment, planning and through to payment being taken.
- You will engage with our customers in their homes identifying their needs, inspiring and advising them on the best solutions for their life at home.
- You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs.
- You will bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes.
- You will work closely with sales targets and other KPI's.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
We are Disability Confident Level 3 Certified
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV and a cover letter with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend an interview.
Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:
- Medical questionnaire
- Criminal History
- Driving Records
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter gemma.hewitt@ingka.ikea.com and I will be happy to help!