Operational Manager – City Centre Lodge Utrecht
Full-time · Utrecht City Centre · The Saints Hotels
Are you a hands-on, guest-driven professional with a passion for hospitality? We're looking for you.
About us
The Saints Hotels develops, operates and manages next-generation boutique hotels that combine technology, design and exceptional guest experiences. From historic city hotels to contemporary lifestyle concepts — each property has a boutique character, seamless technology and high-level service. Our portfolio includes The Saints Den Bosch, The Saints Sutor and The Saints Bliss Hotels. As of July 2026, The Saints Hotels also manages City Centre Lodge Utrecht (CCLU) — a characterful 23-room city hotel on the Wittevrouwensingel, right in the heart of Utrecht.
What you'll do
As Operational Manager, you are responsible for the day-to-day operation of the property and a seamless guest experience from arrival to departure. You work independently and report to The Saints Hotels headquarters.
Personal guest contact and warm welcome — you are the face of the hotel
Leading, scheduling and coaching the front office team
Handling guest requests, questions and escalations — efficiently and with care
Coordinating with the housekeeping and maintenance team
Managing reservations and room allocation
Contributing to occupancy and revenue targets
Overseeing the lobby and reception — always a warm, well-presented environment
Accurate administration and daily reporting to The Saints Hotels
Implementing and monitoring service procedures and quality standards
What we offer
Competitive salary based on experience
An independent role with direct impact on the guest experience
Working with modern hotel technology and a PMS system
Joining a forward-thinking, growing hotel group
Possible accommodation above the hotel, subject to availability
What we're looking for
Experience in hotel operations or front office, preferably in a supervisory role
Guest-oriented, professional and calm under pressure
Strong communication skills in English and Dutch; additional languages are a plus
Familiar with hotel property management systems (PMS) and basic office software
Flexible availability, including weekends, public holidays and varying shifts
Accurate, organised and proactive
A background in hospitality management or equivalent is a plus
Interested?
Send your motivation and CV (klik op de solliciteer button) Application Operational Manager CCLU